Privacy Policy

Effective Date: 20 June 2025

1. INTRODUCTION

Law Lounge is committed to protecting the privacy and personal information of its users. This Privacy Policy outlines how we collect, use, store, and protect personal information in
compliance with the Protection of Personal Information Act, 2013 (POPIA).

By using the Law Lounge website and services, you agree to the collection and processing of your personal information as described in this policy.

2. COLLECTION OF PERSONAL INFORMATION

Law Lounge collects personal information in the following ways:

Directly from you: When you complete forms, sign up for services, submit legal inquiries, or communicate with us.
Automatically: Through website analytics, cookies, and similar technologies.
From third parties: Where necessary for providing legal services, such as verifying your identity or processing payments.

2.1. Types of Personal Information Collected

We may collect the following types of personal information:

Name and surname
Contact details (email address, phone number, physical address)
Identity or registration numbers (if applicable)
Payment information (if applicable)
Information related to your legal inquiry (e.g., dispute details, supporting documents)
Website usage information (IP address, browser type, pages visited, etc.)

3. PURPOSES FOR PROCESSING PERSONAL INFORMATION

We process your personal information for the following purposes:

To provide pre-litigation advice and other legal services
To process and respond to inquiries and service requests
To facilitate payments and issue invoices
To improve our website, services, and user experience
To comply with legal obligations and regulatory requirements
To communicate with users regarding service updates, legal information, and marketing (with consent)

4. LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

In terms of POPIA, we process your personal information based on:

Your consent (where applicable)
The performance of a contract between you and Law Lounge
A legal obligation that requires us to process the information
Our legitimate interests in providing and improving our services

5. DISCLOSURE OF PERSONAL INFORMATION

Law Lounge does not sell, rent, or trade personal information. However, we may share your information with:

Legal service providers and attorneys (only when you request referrals or additional legal assistance)
Regulatory authorities when required by law
Third-party service providers who assist us with website hosting, email communication, or payment processing (subject to strict confidentiality obligations)

6. SECURITY MEASURES

We take reasonable technical and organisational security measures to protect personal information from loss, unauthorised access, or misuse. These measures include:

Secure data storage and encryption
Access control measures to restrict unauthorised personnel
Regular security assessments and updates

7. DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. When no longer needed, personal information is securely deleted or anonymised.

8. YOUR RIGHTS UNDER POPIA

As a data subject under POPIA, you have the right to:

Access your personal information held by us
Request corrections or deletions of inaccurate or outdated information
Object to processing in certain circumstances
Withdraw consent (where processing is based on consent)
Lodge a complaint with the Information Regulator

To exercise these rights, please contact us using the details provided below.

9. USE OF COOKIES

Our website uses cookies to enhance user experience and track website analytics. You may choose to disable cookies in your browser settings, though this may affect website functionality.

10. TRANSBORDER INFORMATION FLOWS

If we transfer personal information outside of South Africa, we ensure that the recipient country offers adequate data protection measures as required by POPIA.

11. CHANGES TO THIS PRIVACY POLICY

Law Lounge reserves the right to update this Privacy Policy as needed. Changes will be posted on our website with an updated effective date.

12. CONTACT US

For inquiries regarding this Privacy Policy or to exercise your rights under POPIA, please
contact us:

Law Lounge
Email: info@lawloung.co.za
Website: www.lawlounge.wagnogvirdieadres

By using our services, you acknowledge that you have read and understood this Privacy Policy.